Care & Maintenance

The handmade, artisanal qualities of our product have drawn customers to choose Shapzu Tiles for generations. We pay attention to every detail of the tile to ensure the highest quality.

As a result of our artisanal production and glazing techniques, some tonal variation should be expected in both our floor and wall tiles, which we try to reflect in our product photography. The surface undulation of our tiles may vary from batch to batch, and tiles may not be perfectly square due to uneven shrinkage and firing.

Wherever possible, we recommend that tiles are laid out prior to fixing.

All of our glazed tiles are suitable for use in bathrooms.

Our ceramic tiles may craze over time. This is a celebrated characteristic of ceramic tiles.

Please note that all ceramic tiles are susceptible to impact damage and undue abrasion.

Crackle Glaze Tiles

Crackle glazed tiles require sealing on the top glazed surface.

All cut tiles must be sealed with a proprietary sealer to prevent bleed from the base of the tile into the glaze. Seal tiles with sealer prior to grouting.

All tiles must be sealed following installation. Please follow manufacturers’ instructions. Note that glazed tiles are unsuitable for work surfaces.

Reactive Glazes

Tiles with reactive glazes notably should only be cleaned using soap and water with a soft cloth.

Acid based cleaners will react with the glaze and damage the surface of the tiles. Note reactive glazes are unsuitable for work surfaces.

Grout Width

We recommend a variable grout width of 3-5mm for our wall tile collections.

We recommend that tiles are laid out by eye (not with plastic spacers) prior to fixing, halving any size differences.·

Please feel free to contact us with any questions.